01604 785780 | 07760220700 info@porters-et.com

Frequently Asked Questions and T&Cs

What's the best way to book?
The best way to make an enquiry is to email us at info@porters-et.com with your travel requirements, we will be able to confirm whether we have availability and provide you with a quote. You can also call us, if there is no answer, we may be out of the office or driving, so please leave a voicemail, or feel free to send us a text or Whatsapp anytime.

When making an enquiry, please include the date and time you wish to travel, the number of passengers (and amount of luggage if applicable), the pick up address, the destination address, and any other requirements you have, for example, if you will require a return journey or wish for the driver to wait for you.

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When do I need to pay, and do I need to pay a deposit?
For one-off, and individual bookings, payments are due 7 days prior to your travel date. Account holders with us are billed monthly.

Depending on the date you are looking to book, we may sometimes ask for a deposit. As we are sure you can appreciate, there are particular days throughout the year where we have a greater demand for our services. This may also be the case for larger bookings made in advance, such as all day hire and weddings. We will, however, let you know if this is the case at the time of booking.

What payment types do you accept?
We accept payment via: Bank Transfer / BACs, Cheques in advance, PayPal, Visa, Visa Electron, Mastercard, Maestro & Diners Club.

If you wish to pay via a Credit Card there may be a small surcharge, please let us know and we will advise you of said charges in your quote.

Please note that we do not accept cheque payments on the day unless you are an existing client, or have a business account with us.

These payment details will be listed on your invoice, with a convenient link for payment.

Do you have a price list?
Due to the fact that most of our quotes are bespoke, we do not have a price list. We do, however, always endeavour to provide our high end service for excellent value for money.

Please note that our prices are also subject to change in line with costs, such as escalating fuel prices. However, please be assured that we will of course always honour your quote for confirmed bookings.

What is your cancellation & amendment policy?
If for any reason you wish to cancel or alter your booking, we ask that you contact us at least 7 days prior to the date of travel, there will be no charge for this.

Cancellations made 1-7 days prior to the booking date, will be subject to a 20% cancellation fee.

Any bookings cancelled within the 24 hours prior to travel, will be charged 90% of the original booking.

Thank you in advance for your understanding.

What time should I allow for airport transfers & what is your waiting policy for inbound flights?

In light of the airport chaos at the moment, we have updated our recommendations for travel, and our policies on airport waiting.For outbound fights, we recommend that you allow extra time to check in and in case of traffic, on the way to, and at, the airport.For return flights, we are allowing for 1 hr waiting from your landing time for short haul flights, and 1.5 hrs for long haul flights.If the driver is in place and has to wait beyond that, there will be an additional waiting charge of £15.00 including vat, per hour or part there of (this is less than half our usual waiting time rate).We always track incoming flights, but if the delay is short notice (when the vehicle is already on route or in place) waiting time will be added. If the flight tracker shows a delay more than 2 hours before it was originally scheduled to land (eg: before the vehicle departs from base), then possible extra waiting only applies from when the driver and vehicle are in place for the amended landing time.These additional waiting charges can be paid directly to the driver in cash, or invoiced to you.For long delays (eg: 4 hours or more), we cannot guarantee the same driver and vehicle that you were allocated will still be available. However, we will supply a replacement and let you know the new name and contact number, but you may need to wait longer than usual.

What car will I be driven in?
Porters offers a wide range of vehicles…

As standard we operate luxury LWB Audi A8s (or equivalent BMW 7-series and Mercedes S-class cars), along with Mercedes V-class luxury MPVs.

We can also provide standard Mercedes E-class and equivalent cars, and for larger groups we can provide 8-16 seater vehicles.

Please have a chat with us at the time of booking to discuss your needs.

Check out some of our selection here… Our cars

Can my children travel with me?
Yes, of course your children can travel with you, younger children must always be accompanied by an adult.

When travelling in a private hire vehicle in the UK, child seats are not required by law, but children must travel in the rear seats. Children over 3 years old should wear a seat belt, and children under 3 should not.

We do understand if you would rather a child to travel in a child seat and can accommodate this. We do not provide or fit child seats, however, you are welcome to supply and fit your own. Please let us know at the time of booking as extra time will be needed upon pick up to allow you to fit them. Please note that if you require us to keep hold of your child seats and store them for a return journey, there will be an additional charge as the vehicle will have to return directly to base from your drop off.

What is your policy for disorderly conduct?
We accept absolutely no abuse or mistreatment of our drivers, or disorderly behaviour in our vehicles. If a driver feels this is the case, we reserve the right to refuse pick up, or terminate a journey, without refund.

A cleaning fee of £75.00 + Vat will be payable for any soiling incidents in our vehicles, such as spillages or vomiting, etc.

I have another question...
If you haven’t found the answer to your question here, please feel free to get in touch with us via email, text/Whatsapp or by calling us, and we will be happy to help.


T & Cs


These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, porters-et.com and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following

Publishing any Website material in any other media;
Selling, sublicensing and/or otherwise commercializing any Website material;
Publicly performing and/or showing any Website material;
Using this Website in any way that is or may be damaging to this Website;
Using this Website in any way that impacts user access to this Website;
Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
Using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and porters-et.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant porters-et.com a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. porters-et.com reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and porters-et.com express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall porters-et.com , nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  porters-et.com , including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent porters-et.com from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

porters-et.com is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


porters-et.com is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between porters-et.com and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the UK.

These terms and conditions have been generated at termsandconditionssample.com.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.