01604 785780 | 07760220700 info@porters-et.com

Frequently Asked Questions and T&Cs

Can I upgrade after booking?

Yes, you can upgrade at any time after booking, subject to availability. When you decide to do so, please contact us as soon as possible and we will discuss your requirements further.

What payment types do you accept?

We accept payment via: Bank Transfer / BACs, Cash, PayPal, Visa, Visa Electron, Mastercard, Maestro & Diners Club. If you wish to pay via a Credit Card there will be a small surcharge, please let us know and we will advise you of said charges in your quote. Please note that we do not accept cheque payments unless you are an existing client or have a business account with us.

What's the best way to book?

Please contact us at any time by phone or email to discuss your travel needs…

Contact us

Do I need to pay a deposit?

Depending on the date you’re looking to book, we may sometimes ask for a deposit. As we are sure you can appreciate, there are particular days throughout the year where we have a greater demand for our services. We will, however, let you know if this is the case.

First time clients are asked to pay up front for their first booking, subsequent bookings will be invoiced as usual.


What car will I be driven in?

Porters offers a wide range of vehicles. As standard we operate luxury LWB Audi A8s, or equivalent BMW 7-series and Mercedes S-class cars. We can also provide standard Mercedes E-class and equivalent cars, and for larger groups we operate Mercedes V-class or equivalent vehicles, and can provide 6, 7, 8 and 12 seater plus vehicles. Please have a chat with us the time of booking to discuss your needs.

Our cars

What is your cancellation & amendment policy?

If for any reason you wish to cancel your booking, we ask that you contact us at least 7 days prior to the date of travel, there will be no charges for this.

Cancellations made 1-7 days prior to the booking date, will be subject to a £50.00 cancellation fee.

Any bookings cancelled or altered within the 24 hours prior to travel will be charged 100% of the original booking.

Thank you in advance for your understanding. 


T & Cs


These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Intellectual Property Rights

Other than the content you own, under these Terms, porters-et.com and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.


You are specifically restricted from all of the following

Publishing any Website material in any other media;
Selling, sublicensing and/or otherwise commercializing any Website material;
Publicly performing and/or showing any Website material;
Using this Website in any way that is or may be damaging to this Website;
Using this Website in any way that impacts user access to this Website;
Using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
Using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and porters-et.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant porters-et.com a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. porters-et.com reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and porters-et.com express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall porters-et.com , nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  porters-et.com , including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You hereby indemnify to the fullest extent porters-et.com from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

porters-et.com is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.


porters-et.com is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between porters-et.com and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the UK.

These terms and conditions have been generated at termsandconditionssample.com.

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.